Testimonials From Satisfied Customers
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CUSTOMERS RESPONSE: 

          Subject:  FANTASTIC JOB!
               Date:  March 03, 1999 11:04:25
              From:  Mary Tanasy <MTanasy@excite.com>
   Organization:  THF
                  To:   Frank@westcoastautobody.com

Hi Frank,

 
Thanks for restoring my Aerostar van to a like new condition from the damages that occurred along with the vandalism. You did a fantastic job.  When I picked up my van from your shop,  the van looked so good that I thought  it was a brand new van off a dealers lot. It goes without saying that it's only  people such as you when great pride is given to total commitment of excellence. When people ask me where I had my van repaired and repainted.  I tell them that Westcoast Auto Body did this wonderful job.  I  recommend your services to my family and friends, and will see you again when I need more work done in the future.  You can use this message for a testimonial of Excellent service on your web site.  I hope that you will benefit from the web site that I helped you to create.   I tried to do as good a job for you as you did for me.   Good Luck! with the web site. My van looks great in the before and after shot photo's.
Sincerely,
M Tanasy
FRANKS RESPONSE:

  Subject:   FANTASTIC JOB!
       Date:  March 04, 1999 06:06
      From:   Frank De Santiago <fdesantiago@westcoastautobody.com>
        To:    M Tanasy <MTanasy@excite.com>

Mary,

I am so thankful that you brought your van to me to repair because it opened up a whole new world on the web for me which I knew nothing about and I am so great full for the web site that we put together, thanks to you, I will be able to reach out to my future customers and show them how quality orientated I am. 
Thanks again for a really super job on my web site.  You are truly a Web Master
Frank De Santiago
OWNER
CUSTOMERS RESPONSE: 

         Subject: Superb job
               Date:  Wed, 1 Sep 1999 21:24:38 -0700
              From:  Rich Kurlantzick <richkurl@email.msn.com>
   Organization:  Microsoft Corporation
                  To:   Frank@westcoastautobody.com

Frank,
I just got my green Nissan Maxima back from you today, and you did a superb, flawless job. In a time when I find that service companies will do just the minimum required, you went well above and beyond the call of duty, and in a timely manner. You backed up your calm, professional "leave it to me and I'll take care of it" attitude with real performance and class. I hope not to have to use your services any time soon, since I don't plan to get my car dinged and bumped too often, but I will recommend you highly to friends and acquaintances, and will return if needed. Should you want a testimonial, or if you'd like to publish this email as one, I'm happy to oblige.
Sincerely,
Rich Kurlantzick.

FRANKS RESPONSE:

  Subject:   Re: Superb job
       Date:  Mon, 06 Sep 1999 14:52:29 -0700
      From:   Frank De Santiago <fdesantiago@westcoastautobody.com>
        To:    Rich Kurlantzick <richkurl@email.msn.com>
Rich,
Thank you for the e-mail that you sent me. This is the type of response that I work so hard to achieve. Yes, I would like to use this letter on my web site. Hope I don't see you too soon, but I love referrals. And thanks for the compliments and I hope you enjoyed my web site. I try to make it as informative as possible. 
Thank you!
 Frank De Santiago
OWNER
CUSTOMERS RESPONSE: 

Subject: Kick Ass Work!
     Date: Wed, 22 Sep 1999 10:28:29 -0700
    From: Stephen Jaeger <sjaeger@mail.arc.nasa.gov>
     Org.: NASA Ames Research Center
      To:   Frank@westcoastautobody.com
 

Frank,
Thank you for putting my wife's car back together in such a timely manner. She arrived back from London on Saturday to find her Honda in immaculate condition with no clue that the car had been in an accident.     I have, unfortunately, had to send my vehicles to your shop three times in the last year but in each case I have been happy with the results. You've always dealt with us in a professional manner and at a fair price. I am still amazed at howy our guys managed to match the ice blue color on my ten year old Toyota.  Keep up the good work. My Friends will be around if the need arises.

Sincerely,

Steve

**************************************************=8->

Stephen M. Jaeger
Senior Research Engineer
diligently working for Aerospace Computing, Inc.
in support of the Experimental Physics Branch (AIP) at NASA Ames Research Center, 
Phone: (650) 604-1472 M/S 247-2 
E-mail: sjaeger@mail.arc.nasa.gov
Moffett Field, CA 94035

(My personal opinions in this E-mail do not necessarily represent NASA, the US Government or ACI.)

Check out the San Francisco Section AIAA http://aiaa-sf.org
NASA's Aero Design Team Online:
http://quest.arc.nasa.gov/aero/team/jaeger.html
and the NASA Ames web page:
http://www.arc.nasa.gov/
 

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The early bird gets the worm, but the second mouse gets the cheese.

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CUSTOMERS RESPONSE: 

Subject:  Thank-you! 
    Date:  Mon, 08 Nov 1999 11:07:00 -0800 
   From:  Kelley Kreiner <kkreiner@primenet.com> 
       To:  Frank@westcoastautobody.com
 

Hi Frank, 

I just wanted to say thank-you for the outstanding job you did on my dark green Ford Mustang.  It looks absolutely wonderful and I appreciate all of your help with my matter.  Your group was very accommodating. 

Thanks for everything!! 
Kelley