ÿþ<!doctype html public "-//w3c//dtd html 4.0 transitional//en"> <html> <head>    <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <meta name="GENERATOR" content="Mozilla/4.7 [en] (Win98; I) [Netscape]">    <meta name="Author" content="Mary Tanasy"> <title>10 THINGS TO KNOW</title> <style>                  </style> <script language="JavaScript"> <!-- var message="This Site is Copy Protected!"; function click(i) { if (document.all) { if (event.button == 2) { alert(message); return false; } } if (document.layers) { if (i.which == 3) { alert(message); return false; } } } if (document.layers) { document.captureEvents(Event.MOUSEDOWN); } document.onmousedown=click; // --> </script> </head> <body text="#000000" bgcolor="#FFFFFF" link="#3333FF" vlink="#0000FF" alink="#3333FF" background="http://westcoastautobody.com/images/leddgry.gif" nosave> <center> <dt> <b><font color="#000099"><font size=+1><font face="Times New Roman,Times">10 </font>THINGS TO KNOW BEFORE HAVING YOUR CAR REPAIRED</font></font></b></dt></center> <center><table BORDER=0 > <tr> <td><font size=+3>WESTCOAST</font></td> <td><img SRC="http://westcoastautobody.com/anihome.gif" NOSAVE height=76 width=73></td> <td><font size=+3>AUTOBODY</font></td> </tr> </table></center> <center><table BORDER=0 CELLSPACING=0 CELLPADDING=0 > <tr VALIGN=CENTER> <td VALIGN=CENTER><b><font color="#003300">Back To Main Page&nbsp;</font></b></td> <td VALIGN=CENTER><a href="http://westcoastautobody.com/index.html"><img SRC="http://westcoastautobody.com/images/1right.gif" VSPACE=5 NOSAVE BORDER=0 height=20 width=21 align=ABSCENTER></a></td> </tr> </table></center> <p><b><font color="#400000">As our customer.&nbsp; You will receive the finest quality repairs available.</font></b> <dt> <b><font color="#400000">These repairs are made possible only by our continued dedication to the collision industry.</font></b></dt> <dd> <font color="#400000"><font size=+1>We are:</font></font></dd> <dd> <img SRC="http://westcoastautobody.com/images/Ballmv.gif" HSPACE=8 NOSAVE height=5 width=5><b><font color="#400000">Working to keep our shop equipped with the technology needed to fix today's complex vehicles;</font></b></dd> <dd> <img SRC="http://westcoastautobody.com/images/Ballmv.gif" HSPACE=8 NOSAVE height=5 width=5><b><font color="#400000">Keeping our technicians up-to-date through on-going training;</font></b></dd> <dd> <img SRC="http://westcoastautobody.com/images/Ballmv.gif" HSPACE=8 NOSAVE height=5 width=5><b><font color="#400000">Striving to meet standards of top quality paint and repair work;&nbsp; and,</font></b></dd> <dd> <img SRC="http://westcoastautobody.com/images/Ballmv.gif" HSPACE=8 NOSAVE height=5 width=5><b><font color="#400000">Dedicated to improving the collision repair industry.</font></b></dd> <dl> <dt> <b><font color="#400000">As a member of the business community, we adhere to a code of ethics, our pledge to you of honesty, integrity, safety, andcraftsmanship.</font></b></dt> <dt> <b><font color="#400000">You may have some questions concerning the estimating / repair process...this brochure was designed with those questions in mind.</font></b></dt> <dt> <b><font color="#400000">If you have any questions, please ask us. Our trained professionals are ready and willing to keep you in any way they can.</font></b></dt> <dt> <b><font color="#400000">For us, satisfying our customers is the most important goal we have.&nbsp;&nbsp;&nbsp; Again, thanks for coming to our shop.</font></b></dt> <table BORDER=10 CELLSPACING=0 CELLPADDING=0 BGCOLOR="#FFCC99" > <tr> <td><b><font color="#400000"><font size=+1>&nbsp;1.</font></font></b></td> <td><b><font color="#400000">Your car is the second largest investment you're likely to make.&nbsp; Preserve its value and your safety by having it repaired professionally.</font></b></td> </tr> <tr> <td><b><font color="#400000"><font size=+1>&nbsp;2.&nbsp;</font></font></b></td> <td><b><font color="#400000">Never drive a car that could be unsafe because of damages.</font></b></td> </tr> <tr VALIGN=TOP> <td><b><font color="#400000"><font size=+1>&nbsp;3.&nbsp;</font></font></b></td> <td><b><font color="#400000">Some insurance companies may want you to visit their drive-in claims center before having your car repaired.&nbsp;</font></b> <br><b><font color="#400000">You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here.</font></b></td> </tr> <tr> <td><b><font color="#400000"><font size=+1>&nbsp;4.&nbsp;</font></font></b></td> <td><b><font color="#400000">You are not required by law to obtain more than one estimate or appraiser.</font></b></td> </tr> <tr> <td><b><font color="#400000"><font size=+1>&nbsp;5.&nbsp;</font></font></b></td> <td><b><font color="#400000">You have the right to go to the repair shop of your choice.&nbsp; Your insurance&nbsp; company can-not require you to go to a particular shop.</font></b></td> </tr> <tr> <td><b><font color="#400000"><font size=+1>&nbsp;6.</font></font></b></td> <td><b><font color="#400000">Differences in repair estimates are common. A lower estimate may not include all necessary work.&nbsp; If you're not sure why one estimate is different from another you've received, please ask us.</font></b></td> </tr> <tr> <td><b><font color="#400000"><font size=+1>&nbsp;7.</font></font></b></td> <td><b><font color="#400000">Choose a shop that has uni-body repair equipment and certified (by I-CAR or ASE, for example)</font></b></td> </tr> <tr> <td><b><font color="#400000"><font size=+1>&nbsp;8.</font></font></b></td> <td><b><font color="#400000">Ask if the shop will be using genuine manufacturer (OEM) replacement parts.</font></b></td> </tr> <tr> <td><b><font color="#400000"><font size=+1>&nbsp;9.</font></font></b></td> <td><b><font color="#400000">Ask if the shop offers a repair warranty.</font></b></td> </tr> <tr> <td><b><font color="#400000"><font size=+1>10.</font></font></b></td> <td><b><font color="#400000">Let us help you negotiate your claim with the insurance company.</font></b></td> </tr> </table> <center><b><font color="#400000">Designed&nbsp; by <a href="http://www.nep1.net">NEP1 WEB DESIGN</a>&nbsp;&nbsp;&nbsp; http://nep1.net&nbsp; <font size=-1>Copy Right &copy; 2006 Mary Tanasy 408-314-2189</font></font></b></center> </dl> </body> </html>